Do I need to worry that I may be an excessive user?

There are very few excessive users. The vast majority --more than 99%-- of our customers are not excessive users and do not need to be concerned with excessive use. We currently identify well less than 1% of XFINITY Internet customers as excessive users each month. Here are some additional facts to keep in mind based on our current policies:

  • 95% of service customers could increase their data usage many times over and still not be considered an excessive user
  • An excessive user who is a residential customer greatly exceeds a typical small business customer's usage.
  • Many excessive users consume more data than a business-class T1 line running at full capacity in a month.

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