Do I need to worry that I may be an excessive user?

There are very few excessive users. The vast majority --more than 99%-- of our customers are not excessive users and do not need to be concerned with excessive use. We currently identify well less than 1% of XFINITY Internet customers as excessive users each month. Here are some additional facts to keep in mind based on our current policies:

  • 95% of service customers could increase their data usage many times over and still not be considered an excessive user
  • An excessive user who is a residential customer greatly exceeds a typical small business customer's usage.
  • Many excessive users consume more data than a business-class T1 line running at full capacity in a month.

High-Speed Internet High-Speed Internet
Heard about XFINITY? Learn more now!
Setting up and using Comcast e-mail, Outlook Express, Mac Mail, and Windows Mail
Download the Norton Security Suite, learn more about Phishing and Spam and how to protect your PC
Home Networking
Basic and advanced information about home networking and Comcast wireless routers.
DOCSIS 3.0 - Comcast's fastest fast speeds
Details about Comcast's new speeds and information about the DOCSIS 3.0 program
Account Management
Learn how to manage all of your Comcast High-Speed Internet accounts as well as how to change your Comcast password.
Features and Services
Download and install Comcast Toolbar, learn about Videos, ESPN3, and using the Photo Center
New Comcast Customers
New to Comcast? Download a copy of the High-Speed Internet user guides.